Cancellation & Refund Policy
Effective Date: 24 August 2024
RK Productions is committed to providing quality services and ensuring customer satisfaction. If you need to cancel a service or order, please review our Cancellation Policy below.
1. General Cancellation Terms
1.1. Cancellation Requests
To cancel a service or order, you must notify us in writing via email or through our contact form. Please include the following information in your cancellation request:
- Your order number or account details
- A brief explanation for the cancellation
1.2. Cancellation Timeframe
The timeframe for cancellations depends on the type of service ordered and the stage of completion. The following terms apply:
Before Service Commencement: You may cancel your order with no penalty if the cancellation is made before any work has started.
After Service Commencement: If work on your order has already begun, a cancellation fee may apply based on the work completed and the stage of the project.
2. Cancellation Fees
2.1. Service Commencement
If you cancel after the service has started, we may charge a cancellation fee. The fee will be calculated based on:
- The stage of completion of the service
- Any costs incurred up to the point of cancellation
2.2. Non-Refundable Deposits
Certain services may require a deposit at the time of booking. Deposits are non-refundable, and cancellation after payment of the deposit may result in a forfeiture of the deposit.
3. Refunds
3.1. Eligibility for Refunds
Refunds are available based on the work completed and any applicable cancellation fees. If a refund is due, it will be processed within [number] days of approving the cancellation request.
3.2. Service-Specific Refunds
Refund terms may vary depending on the type of service:
- Website Design and Development: Refunds will be based on the amount of work completed and any costs incurred.
- Digital Marketing: Refunds for unused portions of services may be considered based on the terms outlined in your service agreement.
- Print Media and Video Production: Refunds will be assessed based on the stage of production and any materials purchased.
4. How to Cancel
4.1. Contact Information
To initiate a cancellation, please contact us at:
RK Productions
4.2. Confirmation
Upon receiving your cancellation request, we will provide a confirmation along with details regarding any cancellation fees and refund eligibility.
5. Exceptions
5.1. Special Circumstances
In exceptional cases, such as errors on our part or unforeseen circumstances, we may offer a full or partial refund without cancellation fees. Such exceptions are handled on a case-by-case basis.
5.2. Legal Rights
This Cancellation Policy does not affect your statutory rights under applicable law.
6. Changes to the Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” It is your responsibility to review this policy periodically.
